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Author Topic: Random crashes after recent update (1.99.13.19100)  (Read 2100 times)

nklsd21

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Random crashes after recent update (1.99.13.19100)
« on: May 16, 2024, 03:14:19 PM »
Hello,

I'm getting crashes that seem to occur randomly. It happens with a crash notification popping up (and has a 5 second cooldown before automatically closing WACUP), all while the music keeps playing properly until wacup closes on its own. When I reopen WACUP it reverts to playing the song i was playing from the previous session. I don't think i am doing anything particularly intensive that could cause these crashes.

They would also happen in the previous update but a lot less frequently than this one

Here's a link to the crash reports: https://mega.nz/folder/PyAlwDwR#D9yGti2jlZ09EFQwRgQQFQ

Hopefully they offer some kind of insight. I'll try to look better for what's happening with my pc when wacup crashes

dro

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Re: Random crashes after recent update (1.99.13.19100)
« Reply #1 on: May 16, 2024, 07:28:11 PM »
Please look at the known issues section on the preview download page which have suggestions on what to try doing.

-dro

The Stray 7

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Re: Random crashes after recent update (1.99.13.19100)
« Reply #2 on: May 19, 2024, 12:36:55 PM »
Please look at the known issues section on the preview download page which have suggestions on what to try doing.

-dro

I am also having this issue. And this suggestion does not help, as trying to access the Known Issues page throws up a "this page does not exist" error.
« Last Edit: May 19, 2024, 12:37:50 PM by The Stray 7 »

dro

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Re: Random crashes after recent update (1.99.13.19100)
« Reply #3 on: May 19, 2024, 12:45:26 PM »
https://getwacup.com/preview/preview_1_99_13_19100_known_issues.html is what's set for the Known Issues link on https://getwacup.com/preview/ for the current 19100 build (the older release pages also linked from the summary preview page have things for those builds).

Could do with knowing what link you're trying to access if it's not working so I can check & resolve it.

-dro
« Last Edit: May 19, 2024, 12:46:19 PM by dro »

The Stray 7

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Re: Random crashes after recent update (1.99.13.19100)
« Reply #4 on: May 19, 2024, 03:38:41 PM »
The link I tried to access was: https://getwacup.com/known_issues.html

Thanks for pointing me at this -- will try the suggestion and see if that fixes my issue, but the odd thing is that I've had this error come up with songs that I have definitely played within the last "x" anything -- I had this issue come up when I was listening to songs in a loop less than 20 minutes long. It seemed to happen after maybe an hour or two of continuous play, unless I was listening to tracks of significant length (2+ hour long podcasts, for instance).

dro

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Re: Random crashes after recent update (1.99.13.19100)
« Reply #5 on: May 19, 2024, 11:08:08 PM »
Ah that page, have quickly put up something now that'll point to the specific known issue pages (forgot I'd removed that some time back as what it was showing wasn't relevant).

The main crash issue that's going on is intermittent & can either not appear or might appear randomly or can happen after every play for some. By following the 2 suggestions, it should make things stable & then just leaves it down to some of the other possible problems happening.

-dro

The Stray 7

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Re: Random crashes after recent update (1.99.13.19100)
« Reply #6 on: May 22, 2024, 11:03:05 AM »
Thankfully, following the suggestions seems to have cleared the issue I was having...I haven't had any crashes for a while now. I'm keeping an eye out in case the problems pop up again, but that seems to have been the core issue.

dro

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Re: Random crashes after recent update (1.99.13.19100)
« Reply #7 on: May 22, 2024, 12:00:51 PM »
Thanks for letting me know it's helped improve stability for you.

-dro